Information Technology
ISO/IEC 20000-1 — IT Service Management
Deliver IT services that meet business expectations.
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About this standard
ISO/IEC 20000-1 certification verifies that your IT service management system consistently delivers effective services aligned with business and customer needs.
Benefits of certification
- Improved reliability and quality of IT services
- Clear service level agreements and accountability
- Reduced incidents and faster problem resolution
- Stronger credibility with enterprise clients
Key requirements
- Service management plan and service catalogue
- Incident, problem, and change management processes
- Capacity and availability management procedures
- Continual service improvement records
Audit flow you'll go through
Every step is planned, executed, technically reviewed, and decided independently, in line with ISO/IEC 17021-1:2015.
- 1
Application & Quotation
Submit your application and scope; we review it and issue a certification quotation.
- 2
Stage 1 Audit
Document review and readiness assessment to confirm your management system is ready for Stage 2.
- 3
Stage 2 Audit
On-site audit evaluating implementation and effectiveness of your management system against the standard.
- 4
Technical Review & Decision
Findings are independently reviewed and a certification decision is made by a qualified committee.
- 5
Certificate Issued
Your certificate is issued and registered, valid for a 3-year cycle.
- 6
Surveillance Audit 1 & 2
Annual surveillance audits confirm continued conformity and improvement.
- 7
Recertification
A full audit before expiry renews your certificate for another 3-year cycle.
Ready to get certified for ISO/IEC 20000-1?
Start your certification application today. Our team will guide you through the entire ISO/IEC 17021-1 process.
Apply for CertificationRequest ISO/IEC 20000-1 certification
Submit your details and our team will start your application per ISO/IEC 17021-1.