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ISO/IEC 17021-1:2015

Complaints & Appeals

We are committed to handling every complaint and appeal fairly, independently, and promptly in accordance with ISO/IEC 17021-1:2015.

Clause 9.8 — Complaint Process
Clause 9.7 — Appeal Process
Independent & Confidential

Clause 9.8 — Complaint Process

Submit a complaint regarding certification services, auditor conduct, technical decisions, certificate misuse, or other matters.

The more detail you provide, the faster we can address your complaint.

Response SLA: 15 working days

All information you submit is kept confidential in accordance with our privacy policy and ISO/IEC 17021-1:2015.